What just happened? With my motorcycle helmet on and earplugs in, the young African American man’s enthusiastic gestures, given dramatic flair by his dreads, were hard to interpret. The movement of his lips were, to me, soundless. I nodded and grinned – he couldn’t see my grin, helmet obscuring – and he moved on.
Cross-cultural interactions can look like this, even without a helmet blocking audiovisual. Signals can be sent and received but not understood. Perhaps, like the helmet, something is obscuring comprehension: language or accent; ‘worldview’ – ways of thinking about the world; or differences in what is meant by expressions. Next time you have a misunderstanding, it may help to identify what’s contributing.
In PNG, briefly-raised eyebrows mean ‘yes.’ Eyebrows are more efficient than nodding (much of the world) or wagging (India) the head, but easy to miss if you don’t know what to look for! Wikipedia calls the India version a ‘head bobble’ and says, “The motion usually consists of a side-to-side tilting of the head in arcs along the coronal plane. … it may mean yes, good, maybe, ok, or I understand, depending on the context. Head bobbles can also be used in an intentionally vague manner. An unenthusiastic head bobble can be a polite way of declining something without saying no directly.” Thanks Wikipedia for confirming the possibility of misunderstanding across cultures! https://en.wikipedia.org/wiki/Head_bobble
Among the most disorienting of conversations are those where people appear to be in agreement along the way – both parties are tracking – only for the other person to draw a completely different conclusion at the end! “How unreasonable of them!” (They’re thinking exactly the same about you, probably.)
Lost in the jungle
One survey in 2012 we were deep in the bush, following a barely-visible trail as dark approached. “Barely visible” – at times, I could be standing on the trail and not see where it went. Our guide, we later learned, had never been on this trail either, and he was hurrying to get to the next village before nightfall, when enemy spirits might roam. It had been a very long day, and we were frustrated that he kept disappearing ahead. At one point he came back and asked, “Didn’t you see the signs I left?” He then pointed at a branch on the ground he’d turned to show the direction he’d taken. To him, accustomed to the trackless bush, this was like a neon sign. To us, accustomed to neon signs, it looked like a branch in a jungle full of them…
We didn’t make it by nightfall, and were met by a man with a rifle as we descended a precipice by headlamp. He’d thought we were invading enemies. Our guide proved his worth by clearing that up. Misunderstandings have consequences.
High and low context cultures
Sometimes signals are sent and simply NOT received. This is especially true when a culture is a ‘high context’ culture and the cross-cultural worker is from a ‘low context’ culture. Much goes unsaid in a high context culture, because it’s assumed that one already ‘gets it’ from the context; literally “it goes without saying.” Isn’t it funny that in the west people often say, “It goes without saying,” and then say it anyway? Hint: low context culture! In low context cultures, the expectation is that everything needs to be elucidated verbally.
In 2020 the survey team consisted of 1 third-culture kid, 1 US midwest, 1 US west urban, 1 US northwest, 3 PNG highlanders (2 urban-ish, 1 more rural-ish), 1 PNG coastal. Plenty of opportunities for miscommunication! Our organization in PNG includes staff from 15+ nations and tens of language/culture groups from around PNG. One of my goals as Chief Communications Officer role is to facilitate communication that builds relationships and team and enables collaboration within our organization and with partners. Pray for our staff as they navigate the complexities of multicultural teamwork and build relationships. (See Languages and Mountains – Chief Communications Officer for more on the this role.)
It can be tempting to glom with similar people; sometimes doing so provides energizing rest for cross-cultural workers. But, despite the challenges, multicultural teamwork can bring a level of creativity and flexibility not attainable otherwise. Working in such contexts can be humbling, as people discover that their way of seeing things is one way, not the only way. Becoming a strong multicultural team takes time and talent, and though ‘what just happened’ moments will always be with us, the result better reflects the Body of Christ (1 Cor 12, Ro 12:4-5).